• You are required to verify your telephone number through our automated phone verification process.

• Our operators could call you for a one-time phone verification if you are unable to verify via our automated phone verification system.

• Ensure that your email address is always up to date, as all updates will be sent to the customer via email.

• Ensure that your payment information is valid and regularly updated.

• Keep our e-mail address ([email protected]) on your White List to ensure that our e-mails do reach you.

When sending in additional information requested the following Identification is accepted :

• Passport

• Identification Card

• Driver’s license

Name, birth date, expiry date and billing address to be shown.

Important: Please blank out other information that you deem sensitive. If you are using a credit card.

• Please enclosed a photo image of the front credit card. [Not Fax or Scan Copy]

• Show only the first 6 digits and the last 4 digits. The rest of the numbers blank it out.

• Expiry date and Cardholder name must be shown.

• Please blank out CVV.

WHAT IS A CVV

The Card Security Code (CSC), sometimes called Card Verification Value (CVV or CV2), Card Verification Value Code (CVVC), Card Verification Code (CVC), Verification Code (V-Code or V Code), or Card Code Verification (CCV)[1] is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. There are actually several types of security codes:

1. The first code, called CVC1 or CVV1, is encoded on the magnetic stripe of the card and used for transactions in person.

2. The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure “card not present” transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person.

3. Contactless card and chip cards may supply their own codes generated electronically, such as iCVV or Dynamic CVV.

The CVC should not be confused with the standard card account number appearing in embossed or printed digits. (The standard card number undergoes a separate validation algorithm called the Luhn algorithm which serves to determine whether a given card’s number is appropriate).

The CVC should not be confused with a card’s PIN value or PINs associated with MasterCard SecureCode or Visa’s Verified by Visa. These codes are not printed or embedded in the card but are manually entered at the time of transaction.

Guidelines on how to blank out sensitive information on a credit/debit card.

Front of the credit card BEFORE blank out:

Front of the credit/debit card AFTER blank out:

Back of the credit/debit card BEFORE blank out:

Back of the credit/debit card AFTER blank out:

We may request for additional documentation if we are unable to verify the order details due to communication barriers or outdated information. All documents received will remain private and confidential and used for verification purposes only. If you wish to skip this verification step or if for any reasons, your credit card or PayPal payment has been rejected, we would advise you to pay using the payment methods available as below:

• Bank Transfer / ATM / CDM