What is Two-Factor Authentication (2FA)? How do I set it up or deactivate it?

Created by Jordan Wang, Modified on Thu, 6 Mar at 10:35 AM by Jordan Wang

Every time you sign in to OffGamers, you’ll be asked to enter a verification code. Choose to have the verification code sent by text message or from an authentication app on your phone. Enter the code in OffGamers and you’ll be signed in to OffGamers with added peace of mind. 

Setting Up

1. Download and install an authentication app.

Before you can set up 2FA on your account, you’ll need to download and install an authentication app on your device. OffGamers 2FA can be used with most Time-Based, One-Time Password (OTP) applications. Here are a few options to get you started:

iPhone - Google Authenticator, Duo Mobile, Authy, 1Password

Android - Google Authenticator, Duo Mobile, Authy

Windows Phone - Microsoft Authenticator, Duo Mobile

2. Login to your account and click Settings > Account details.

3. Click on "Security"

4. Check the Two-Factor Authentication section.

5. Enter your password and click on "Next".

6. Configure your 2FA by scanning the QR code. Then enter the verification code generated. Click on "Activate" to complete the process.

Deactivation

1. Login to your G2G account and click on Settings > Account details.

2. Click "Security"

3. Enter the code that you see in your authencation application and click "Deactivate".

I am unable to activate my 2FA. What should I do?

Consider using Authy to verify 2FA. You can download Authy from App Store/Google Play Store. Make sure your device is connected to internet while using Authy.

If you are using Google Authenticator, make sure your device date and time settings are configured to "Set Automatically". Google Authenticator relies on accurate device time to generate 2FA tokens effectively. Any deviation in time settings may result in token generation errors.

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