My old mobile number is lost or no longer in use. How do I reset to my new mobile number?

Created by Aiman R, Modified on Tue, 22 Aug, 2023 at 5:47 PM by SH Yin

1. At Manage Profile page, go to Security, click "Expand".

2. Select Country Code and key in your NEW MOBILE NUMBER, thereafter, you will need to immediately click on the "Lost/Invalid mobile phone?".

3. Next, key in the last 4 digits of the old mobile number for verification before we resend tokens to your email.

4. Security Token is sent to your email once verification is done. Copy paste the token into Security Token form and click "Save". You have successfully changed your mobile phone number.

Please contact our Customer Support to reset your security token IF you’ve forgotten the last four digits of the mobile phone number currently registered to your Shasso account.

Note that verification is required in order to proceed.

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