What happens if my order is under Pending status?

Created by Aiman R, Modified on Tue, 22 Aug 2023 at 05:50 PM by James Wong

The reason why your order placed appears under Pending Status as one of the following:

  • Payment success but Order status appear as Pending/Payment fail: Our operators will be filing a report to the Finance department to investigate/check the payment. Once confirmed, we will be reverting back to the customer via e-mail.

  • PayPal e-check, PayPal payment review: You may contact PayPal's Support for more information. Once the payment is clear, we will proceed with your order accordingly.

  • Offline Payment transaction: Once collected, we will be processing the order accordingly and notify the customer via e-mail.

  • Failed transaction: You can ignore the order itself and place a new order. The purchase order will serve as a record of your purchasing attempt and will be canceled after 2 days automatically by our system. 

  • Order with Store Credits (SC) attached but payment failed: You may cancel the order via our website and the store credit will return to your account. Please contact us via email if the store credit is not back to your account.

Kindly contact us to find out more of your order if you are unable to identify the reason your order under Pending Status and we will be assisting you. 

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