Return Policy & Disclaimer

Created by Aiman R, Modified on Fri, 25 Aug, 2023 at 12:16 PM by SH Yin

Return Policy:


Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key purchased into your account is neither refundable nor exchangeable.


Disclaimer:


OffGamers Gift Card

  • The Gift Card is non-refundable, non-transferable, and not exchangeable.
  • The Gift Card has a set dollar value that is printed on the front of the Card and cannot be used to purchase other Gift Cards.
  • During the redemption of goods, if the value of the goods exceeds the amount stated in the Gift Card, the balance should be settled by cash or other available payment methods.
  • However, if the value of the goods is less than the amount stated in the Gift Card, then the difference thereof shall be converted to Store Credits and placed in your OffGamers account.
  • OffGamers shall not be held responsible for the loss or damage of the Gift Card and any losses or damages suffered by the holder of the Gift Card that arise from or are in connection with the loss or damage of the Gift Card.
  • OffGamers reserves the right to deactivate/disable the Gift Card if it’s fraudulently obtained or in any means of payment for unsanctioned services unauthorized by OffGamers.
  • OffGamers reserves the right to amend any of the terms and conditions  above without prior notice.


Softpin

  • Does not include manuals, Installation CDs, box, physical card or other physical elements.
  • You will be able to view your code(s) in your order history page after the completion of your order.
  • Refund on pre-order item is available 2 weeks prior to product release. This does not apply to pre-order of CD Game Key.
  • Once you have completed the purchase for any Pre-Order, CD Key, Time Card, Game Expansion, Game Point, Pre-paid Card, Trial/Beta/Item Code, Game Key from OffGamers.com, this would mean you agree that all information you have entered are accurate and correct.
  • Any purchase of Pre-Order, CD Key, Time Card, Expansion, Game Point, Pre-paid Card, Trial/Beta/Item Code, Game Key from OffGamers.com are non-refundable, non-transferable, and not exchangeable once sold.
  • OffGamers reserves the right to amend any of the terms and conditions above without prior notice.


Direct Top Up

  • Please read the product description thoroughly and confirm that the game name, server, account name and the amount purchased are correct.
  • OffGamers.com assumes no liability for wrong purchases made by the customer due to negligence and/or false/wrong information provided, which may result in damages/ losses. By purchasing any products from OffGamers.com, the customer understands, acknowledges and accepts this release of liability.
  • If you encounter any difficulties, please do not hesitate to contact our 24/7 Live Support for further assistance. 


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